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Return Policy Back

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession)

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day

  • on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods that are delivered in several partial consignments or items;


To exercise the right to cancel, you must inform us (MissPompadour GmbH, Am Reitfeld 10, 93161 Sinzing, Telephone number: +49 941 206 068 20, E-Mail address: beratung@misspompadour.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of the return policy

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the return policy of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning goods that can be sent by parcel post and the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of around EUR 120.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Revocation via WhatsApp

You can also declare your revocation via WhatsApp +49 176 222 258 08

Reasons for exclusion or cancellation

The right of return policy does not apply to contracts

  • for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
  • for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

A defect only exists if the colour shade received differs significantly from the colour shade on the colour card. Minor deviations are not grounds for a return policy for specially mixed colours.


The right of return policy expires prematurely for contracts

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their topcoat has been removed after delivery;
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of audio or video recordings or computer software in a sealed package if the topcoat has been removed after delivery.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back to us)
  • To MissPompadour GmbH, Am Reitfeld 10, 93161 Sinzing, e-mail address: beratung@misspompadour.de
  • I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/

the provision of the following service (*) - Ordered on (*)/ received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for paper notification) - Date

(*) Delete as appropriate.