Payment & Shipping

Ordering paint has never been so easy. And neither has painting.


Fast delivery with DHL GoGreen

On workdays, 80% of orders placed by 1 p.m. are dispatched on the same day. DHL delivers over 90% of our parcels on the following working day.


4, 90 Euro shipping costs

For shipping within Germany and to Austria, the shipping costs are 4.90 euros per order. Information on deliveries to other EU countries and Switzerland can be found here.


Plastic-free & securely packed

Our parcels are often very heavy and need to be well packaged. With our many years of experience, we pack your products carefully with paper in cardboard boxes so that the paints and wallpapers arrive safely at your home.


Returns

Sometimes things don't go according to plan, and you may have ordered too much, for example, and want to return unopened cans. No problem - our customer service team will be happy to help you.


Pay securely

No matter how you want to pay: We offer you various secure options. For example, you can pay by purchase by invoice, credit card, PayPal, Google & Apple Pay or prepayment. Click here to see all the options.Click here to see all options.


Fast advice

Uncomplicated and fast - our customer advice is available to you on all channels. Before, during and after your order: we're always there for you!

Shipping conditions

Delivery is made within Germany and to the following countries:
Austria, Belgium, Denmark, Finland, France, Italy, Netherlands, Poland, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain.

Shipping costs (including statutory value added tax)

Deliveries within Germany and Austria:
We charge a flat-rateshipping fee of €4.90 for Germany and Austria . Our colour cards are free of shipping costs.

Deliveries abroad:

  • Delivery to Switzerland: 7 CHF, free shipping from 250 CHF - we take care of import & customs clearance for you.
  • Delivery to the Netherlands: €5.90, free shipping from €100
  • Delivery to Belgium: €5.90, free shipping from €100
  • Delivery to France: €7.50, free shipping from €120
  • Delivery to other EU countries (subject to availability): 16 € flat rate

Goods shipped internationally to other countries may be subject to customs duty and VAT on import. In postal traffic, the customer is deemed to be the importer and is obliged to pay the amounts due (customs duty, goods value surcharge, VAT).

Delivery periods

Unless otherwise stated in the item description, delivery of the goods in Germany usually takes place within 1 - 2 working days after dispatch, for deliveries abroad within 5 - 7 working days after order confirmation (in the case of agreed advance payment after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will dispatch the goods in a single consignment unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

If you collect the goods yourself, we will inform you by email when the goods are ready and when you can collect them. In this case, no shipping costs will be charged.

Returns

Sometimes it happens that the colour is more productive than expected. If you have unopened tins that you want to return to us, simply contact our customer service department within 14 days of receiving the goods. The customer service team will need the order number/order ID and will discuss the next steps with you. Please note that you will be responsible for the return costs yourself, as we try to minimise returns for reasons of sustainability.

However, your parcel may also be returned to us in other cases. DHL sends parcels back if, among other things:

  • the recipient cannot be identified
  • the customer has not collected the parcel from the Packstation
  • the parcel was damaged on the outward journey.

In these cases, we will send you an email and the purchase price will be refunded. If you still wish to receive the goods, please place a new order.

Returns are processed promptly, but in rare cases it can take up to 3 weeks. After that, the credit note will normally arrive in your account within a week.

Terms of payment

Deliveries within Germany:

Payment by:
Prepayment - Credit card - PayPal - Google Pay - Apple Pay - Amazon Pay - Invoice (Klarna) - Instalment purchase (Klarna) - Sofortüberweisung (Klarna)

Deliveries to Austria and Switzerland:

Payment by:
Prepayment - Credit card - PayPal - Google Pay - Apple Pay - Invoice ( Klarna) - Instalment purchase (only Austria, Klarna) - Sofortüberweisung (only Austria, Klarna) - Payment by Twint (only Switzerland)

for deliveries to other countries:

Payment by:
Prepayment - Credit card - PayPal

Further details on payment

If you pay by credit card, your credit card account will be debited when the contract is concluded. If you have any questions, you will find our contact details in the imprint.